At Cali Clear, we are committed to providing a reliable shopping experience and quality products. If you experience an issue with your order, we’re here to help. This Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds may be available.

By placing an order through caliclearpens.com, you agree to the terms outlined in this policy.

 Return Eligibility

To be considered for a return or exchange, the following conditions generally apply:

• The return request must be submitted within 14 days of the delivery date.

• The item must be in its original condition and packaging, unless the return is due to a verified defect or shipping error.

• Proof of purchase, such as your order confirmation or receipt, is required.

Returns that do not meet these requirements may not be eligible for approval.

 Non-Returnable Items

Certain items may not be eligible for return or exchange due to health, safety, hygiene, legal, or regulatory reasons, unless they arrive damaged or defective.

We reserve the right to decline returns that:

• Show signs of misuse or damage after delivery.

• Have been altered or modified.

• Are returned without prior authorization where required.

 Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund where applicable.

 How to Request a Return

To request a return or report an issue, please contact our customer support team.

Please include:

• Full name

• Order number

• Email address used for the order

• Description of the issue

• Supporting photographs (if applicable)

Our team will review your request and provide further instructions if your return is approved.

Do not send items back until you receive return authorization, if required.

Refund Process

If a refund is approved, it will be issued to the original payment method used for the purchase unless otherwise required by law.

Please note:

• Financial institutions may require additional time to post the refund.

• Processing times can vary depending on your payment provider.

• Original shipping charges are generally non-refundable unless the issue resulted from our error.

 Exchanges

Where appropriate, we may offer an exchange for an eligible item rather than a refund.

Exchange requests are subject to product availability.

If a replacement item is unavailable, an alternative resolution may be offered.

 Order Cancellations

We work to process orders promptly.

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may only be accommodated if the order has not yet entered the fulfillment or shipping process.

Once an order has been shipped, it generally cannot be canceled.

 Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless:

• The wrong item was shipped.

• The item arrived damaged due to our error.

• Applicable law requires otherwise.

We recommend using a trackable shipping service for authorized returns.

 Inspection of Returned Items

All returned items are subject to inspection upon receipt.

If the returned product does not meet the conditions described in this policy, the return or refund request may be denied.

 Fraud Prevention

To protect both our customers and our business, Cali Clear reserves the right to investigate suspicious return activity.

We may refuse refund or exchange requests involving:

• Repeated abuse of our return process.

• False claims.

• Unauthorized chargebacks.

• Fraudulent transactions.

Contact Us

If you have questions regarding this Refund & Returns Policy, please contact us.

Cali Clear

Website: caliclearpens.com

Email: Info@caliclearpens.com