At Cali Clear, we strive to process and ship orders efficiently while providing a smooth delivery experience. This Shipping Policy outlines our shipping procedures, estimated delivery timeframes, and customer responsibilities.

By placing an order through caliclearpens.com, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are reviewed and processed during our normal business hours.

Processing Time

• Orders are typically processed within 1–3 business days

• Orders placed on weekends or holidays will be processed on the next business day

• Processing times may vary during periods of high order volume

Processing time is separate from shipping transit time.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

Standard Shipping

Flat Rate Shipping: $20 per order

Shipping fees are non-refundable except where required by law or in cases where the error was caused by our fulfillment process.

Delivery Estimates

Estimated delivery times depend on your location and the shipping carrier.

Estimated Transit Times

Shipping Method	Estimated Delivery
Standard Shipping	3–7 Business Days
Extended Locations	5–10 Business Days

Delivery estimates are provided for convenience only and are not guaranteed.

Actual delivery times may vary due to:

• Weather conditions

• Carrier delays

• Holiday shipping volume

• Customs processing

• Natural disasters

• Service interruptions beyond our control

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing a tracking number.

Tracking updates are provided directly by the shipping carrier.

If you experience issues locating your shipment, please contact our support team for assistance.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

• Full name

• Street address

• Apartment or unit number

• City

• State or Province

• Postal code

• Phone number

Cali Clear is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Additional shipping fees may apply if a package must be reshipped.

Undeliverable Packages

Packages may be returned to us if:

• The shipping address is incorrect

• Delivery is refused

• The package remains unclaimed

• Carrier delivery attempts are unsuccessful

If a package is returned, we may contact you to arrange reshipment. Additional shipping charges may apply before reshipping the order.

Lost or Delayed Shipments

While we work closely with shipping carriers, delivery delays occasionally occur.

If your package appears delayed:

1. Check your tracking information.

2. Contact the carrier directly.

3. Contact our support team if further assistance is needed.

We are not responsible for carrier delays once a shipment has been transferred to the carrier.

Damaged Shipments

If your order arrives damaged:

• Contact us within 48 hours of delivery.

• Include your order number.

• Provide clear photos of the packaging and product.

We will review the claim and determine the appropriate resolution.

International Shipping

Availability of international shipping ( we ship worldwide)

Order Changes and Cancellations

We begin processing orders quickly to ensure timely fulfillment.

Because of this:

• Address changes may not always be possible after an order is placed.

• Order cancellations may not be available once processing has begun.

• Shipped orders cannot be canceled.

Please contact customer support immediately if you need assistance with an existing order.

Contact Us

If you have any shipping-related questions, please contact us:

Cali Clear

Website: caliclearpens.com

Email: Info@caliclearpens.com